We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way. For returns and exchanges, please contact firstname.lastname@example.org to confirm the return address.
Please refer to our cancellation and
return policies below for details.
All orders canceled within 12 hours of purchase will be eligible for a full refund.
All orders canceled within 24 hours will be eligible for a 70% partial refund.
All orders cannot be canceled or changed after 24 hours or shipped.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.
If you are going to ship an item back to us, you should contact our customer support within 2 business days ; our customer representative will clarify for you (You should show us the mistakes). And you can ship the item back to us within 14 natural days (from the date the item is received).Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).