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Customer Service

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Shipping

After your payment is verified, it may take up to 3-5 business days to process and ship out your order. This does not include weekends or holidays. 

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

Processing

It normally takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping

Shipment takes 3-15 business days to arrive.

Note:  we cannot ship to any P.O. Box addresses. We require all customers to provide us with a physical address to ensure your products will reach you safely.

Delivery

Delivery might take longer during holidays or weekends. After we ship the order, we will email you a tracking number, which you may follow on the chosen carrier’s website.

Attention

We do not responsible for the following undelivery issue:

1.  Shipping address incorrect/unavailable/incomplete

2.  Phone number invalid/unavailable

3.  Out of the delivery range

If you have any doubts, please contact the shipping company for further information or contact us so that we can assist you better.